Frequently Asked Questions
Find quick answers to common questions about our products and services
Do you support sample orders?
Yes, we support sample testing. Sample fees can be deducted from bulk orders.
What is the delivery time?
Stock orders: 3-5 days. Customized orders: 10-20 working days depending on customization complexity.
Is the AI model fee included?
Basic AI framework authorization is included free. Model token usage fees are not included and depend on your selected LLM provider.
Do you support dropshipping?
Yes, we support dropshipping for cross-border sellers with neutral packaging options available.
What is the warranty policy?
All devices come with 1-year manufacturer warranty and lifetime free firmware upgrades.
Can you customize the AI models?
Yes, we support configuration of multiple mainstream LLMs including ChatGPT, Gemini, Qwen, Kimi, Deepseek, and Doubao.
What certifications do your products have?
Our products are certified with CE, FCC, RoHS, and UN38.3, suitable for global export to major markets.
What payment methods do you accept?
We accept T/T bank transfer, PayPal, and other secure payment methods. Terms negotiable for large orders.
Still Have Questions?
Our team is ready to answer your specific questions and provide detailed product information